Sherlock Holmes: “Yes the strange incident with the dog.”
Constable: “But, the dog did nothing, Sir!”
Sherlock Holmes: “Yes! That is the strange incident.”
Lesson: Management has to be like Sherlock Holmes and have the ability see what isn’t there. They have to hear the dog that does not bark. They need to see ‘what is missing and essential’
That ability will protect the organisation against Reputation Risk.